Refund and Cancellation Policy
Company Name: Rangrag Studio (Render Walk)
Address: 203, Sanskar Enclave, Mavdi Bypass Road, Rajkot – 360004, Gujarat, India
Email: info@renderwalk.com
Mobile: +91 63551 23606
1. Overview
At Render Walk, we strive to deliver high-quality design, 3D visualization, and virtual walkthrough services that meet your expectations. Our team works closely with clients at every stage to ensure clarity, creativity, and satisfaction. However, since our services involve significant creative input, customized effort, and digital assets, certain refund and cancellation limitations apply.
2. Cancellation Policy
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Clients may request cancellation of a project before production or rendering work has started.
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Cancellation requests must be submitted in writing via email to info@renderwalk.com.
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Once design development or 3D modeling has begun, cancellations are not eligible for a full refund, as resources and time are already committed.
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In case of cancellation after partial work:
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Before modeling/rendering starts: 80% refund of the advance amount.
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After modeling starts but before rendering: 50% refund of the advance amount.
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After rendering or final delivery: No refund applicable.
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3. Refund Policy
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All advance or milestone payments are considered as commitment fees to begin work and secure project timelines.
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Refunds are only processed if:
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Render Walk fails to initiate the project within the agreed timeline without client delay.
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The service delivered deviates substantially from the agreed brief, and the issue is verified through internal review.
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Refunds (if approved) will be processed within 7–10 business days from approval.
4. Revisions & Adjustments
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Clients are entitled to the number of revisions as mentioned in their project proposal or quotation.
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Additional revisions or design changes requested after project approval or completion are subject to extra charges.
5. Digital Deliverables
Since all deliverables (renders, walkthroughs, design files, etc.) are digital and custom-made, no refund or exchange is possible once the final output is shared with the client.
6. Force Majeure
Render Walk is not liable for refunds or cancellations due to unforeseen circumstances such as natural disasters, power failures, or other external factors beyond our control.
7. Contact for Queries
For any clarification or concerns regarding this policy, please contact:
📧 info@renderwalk.com
📞 +91 63551 23606